100% free returns
To return the goods to us, go to your customer area under "My Orders".
- 1. Locate the relevant order and click on "Return Item".
- 2. Select the item( s) you wish to return, the quantities, the reason for return and your choice.
- 3. Register your request to receive your return label by email.
We invite you to:
- Prepare your package by repackaging the items in their original packaging.
- Print the return label received by email and stick it on your package.
- Drop off your parcel at a collection point according to the label received.
Upon receipt of your package, it will be processed according to your request and in accordance with the refund conditions described in our T&Cs.
30 days to change your mind
You have a period of 30 days from receipt of the order during which you may, without justification, return your order in whole or in part. This will then be reimbursed within 48 hours. Return the product in its original, intact packaging.
Refund within 48 hours
Your refund will be made within 48 hours (from the date of receipt of your return in our warehouses) according to your refund preferences selected in your customer area. You will receive an email confirming the refund.
If the refund has been made on your customer account, you can, at any time, make a refund request by PayPal to your by simply clicking on the link offered in the refund confirmation email, or by the contact form on our site.
Cancellation on request
Your order has not yet been shipped, contact us via the dedicated form and indicate your desire to cancel your order.