100% free return
To return the goods, go to your customer area under "My Orders".
- 1. Locate the relevant order and click on "Return an item".
- 2. Select the item( s) you wish to return, the quantities, the reason for return and your choice.
- 3. Register your request to receive your return label by email.
We invite you to:
- to prepare your package by repackaging the items in their original packaging.
- to print the return label received by email and to stick it on your package.
- to deposit your parcel at a collection point according to the label received.
Upon receipt of your package, it will be processed according to your request and in accordance with the refund conditions described in our GTC.
14 days to change your mind
You have a period of 14 days upon receipt of the order during which you can, without justification, return your order in whole or in part. This is then refunded within 48 hours. Return the product in its original packaging intact.
Refund within 48 hours
Your refund will be made within 48 hours (from the date of receipt of your return in our warehouses) according to your refund preferences selected in your customer area. You will receive an email confirming the refund.
If the refund has been made to your customer account, you can, at any time, make a refund request by PayPal to your by simply clicking on the link proposed in the refund confirmation email, or by the contact form on our site.
Cancellation on request
Your order has not yet been shipped, contact us via the dedicated form and indicate your willingness to cancel your order.