What are the conditions for paying in installments?

     Payment in installments is eligible for baskets ranging from 100€ to 2000€

     Accepted cards are cards issued in France such as Visa, Mastercard and American Express. 

      Prepaid, virtual and systematic-authorized cards are not accepted 

I want to pay in installments, how do I do it? 

On the payment page, select "Pay in installments with Alma". You will then be redirected to a payment page where you will have to enter your bank details as for a standard payment. There you will find a summary of your upcoming deadlines. You will then receive a summary email with the calendar of your deadlines and a reminder email 3 days before each deadline.

Is payment in installments with Alma secure? 

Alma systematically performs a 3D Secure check to confirm that you are the owner of the card used. Your bank will then send you a confirmation SMS or a push notification in your banking application, to confirm that you are the initiator of this operation and that it is not fraudulent.

Is payment in installments available in your stores?

Payment in installments is available in all our stores and the eligibility conditions are the same as for our website. Simply ask the seller to pay in installments with Alma and he will guide you. 

I want to be reimbursed but I paid in installments with Alma, what should I do? 

Alma is our payment partner but it cannot have access to the management of our orders. If you wish to cancel your order, obtain a refund or a commercial gesture, we invite you to contact us at the following address: [email protected]

Still have questions? Do not hesitate to visit the Alma FAQ (https://support.getalma.eu/hc/fr) or contact them directly at [email protected]